Privacy & Cookie Policy

Basic Information

Personal Data Controller

Uncle Industries, s.r.o. is registered at the address of Tatranska 102, 94001 Nove Zamky, Slovakia, Company ID (IČO 51318113), incorporated in the Companies Register kept by the Municipal Court in Nitra, Section Sro, Insert 44925/N, as a data controller shall process your personal data.

Types of Data Processed

Personal Data Provided By You

We process personal data provided by you.

Personal Data Obtained Other Than Directly from You

As part of joint marketing campaigns organised together with our business partners, we are entitled to process your personal data and we may combine them for the purposes of campaigns or of due performance of the agreement, as the case may be.

In the event that your personal data is disclosed to a third party, we shall inform you in advance including informing you of the identity of such third party. If anyone discloses your personal data to us, you will have to be informed as well.

Personal Data of Third Persons Provided by You

In the event you provide us personal data of third persons, you are obliged to inform the person concerned and procure their consent to this Privacy Policy.

Personal Data Processed Automatically

When you visit our website, we may collect certain information such the IP address, date and time of the visit to our website, information about your Internet browser, operating system, or language settings. We may also process information about your conduct on our website, such as links opened or goods displayed.

If you access our website via a mobile phone or a similar device or through one of our mobile apps, we may also process information regarding your mobile device such as data about your phone, records of any apps crashes, and so on.

Cookies

We automatically process cookies as well. However, you may choose to turn off personalisation and targeted advertising at any point in time by accessing your Privacy settings.

Mobile Version

If you access our website from a phone, tablet, or a similar device, we will optimise it for the respective device. In such cases, we process your personal data similarly as we would if you were accessing it from a computer.

Why We Collect and Process Your Personal Data

Your personal data is processed for the following reasons:

Purchase of goods and services

Our main purpose for processing your personal information is to ensure the efficient processing and timely delivery of your order. In the event of any complications, your personal data enables us to identify the appropriate individual to contact.

Customer care

In the event that you contact us with an inquiry or problem, it is necessary for us to process your personal data in order to provide a response or resolve the issue. Occasionally, we may also need to disclose your personal information to third parties such as shipping carriers or service centers.

User account

By providing personal information in your user profile, you gain access to several convenient features. For example, if you provide your telephone number, we can easily inform you of the expected delivery time of your order. You are able to modify the information you provide at any time, with the exception of your email address which serves as the primary means of accessing your user account.

Electronic marketing

E-mail commercial communication is sent to you upon your consent. You can easily unsubscribe from our newsletters by adjusting your user profile settings or using our contact form.

Improving our service

By analysing your order history and web behavior, we are able to offer you more relevant offers for additional goods, such as accessories for the products you have purchased. This allows us to display products that are directly relevant to your needs and interests in certain places. We may also use various tools such as A/B testing, Google Analytics, Facebook Analytics, and other similar techniques to optimise our website and personalised advertising on third-party websites.

Customer reviews of goods and services

After you purchase products or services from us, your may be asked to evaluate them. You may also post a review on your own initiative.

Exercise of rights and legal claims and control by public authorities

In certain cases, we may process your personal data to exercise our rights and legal claims, such as in the event of an outstanding claim against us. Additionally, we may need to process your personal data for inspections conducted by public authorities or other similarly compelling reasons.

Purchases with 0% VAT

For purchases with 0% VAT, we require the necessary documents, such as a certificate of registration for value added tax, a certified extract from the relevant register, and a trade license for the sole trader/entrepreneur to prevent unlawful activity.

Legal Grounds for Processing of Personal Data

Conclusion and Performance of Agreement

A large part of your personal data are needed by us in order to conclude the purchase agreement or another contract for goods and services you intend to purchase. After the agreement is concluded, we process your personal data in order to duly deliver the purchased goods, or to render the purchased services. Based on these legal grounds, we therefore primarily process billing and delivery data.

Legitimate Interest

We also use your personal data to provide you the relevant content, which may be of interest to you. On the grounds of legitimate interest, we process particular personal data, which is processed automatically, and cookies.

We may also send you e-mails and text messages, or call you on the same legal grounds.

In case we process your personal data on these legal grounds, you are entitled to raise an objection to such processing using our contact form.

Consent

For the purposes of e-mail marketing and telemarketing, we process your personal data upon your consent. If you do not grant your consent and you are our customer, we can send you commercial newsletter (or give you telemarketing calls) even without your consent. In any case, you are entitled to reject such marketing communication simply by (a) adjusting your user profile settings, (b) using our contact form, or c) calling our hotline at +421 910 993 301.

If you grant your consent to the personal data processing, you are entitled to withdraw it at any time through our contact form.

Transfer of Personal Data to Third Parties

Your personal data is transferred to third parties in the following cases:

Delivery of goods

The carrier chosen by you would not be able to deliver the goods ordered unless we transfer the information on where and to whom the goods should be delivered. This data is transferred to the carrier as entered in the order. Such data includes in particular your first name and surname, delivery address, telephone number where the carrier may contact you, and the amount to be paid on delivery, as the case may be. The carrier is only entitled to process the personal data we transfer for the purposes of delivery; the carrier must delete the personal data promptly afterwards.

Delivery of goods stored for us by a contractual partner

If you order goods which are stored by our contractual partner, we have to transfer your personal data to this contractual partner who shall complete the order. Such data include sin particular your first name and surname, delivery address, telephone number where the carrier may contact you, and the amount to be paid on delivery, as the case may be. The contractual partner has to transfer the data to the carrier that shall deliver the goods; otherwise the carrier would not be able to make the delivery. The contractual partner that stores the goods for us and the carrier are only entitled to process the personal data we transfer to them for the purposes of the goods storage/delivery; they must delete the personal data promptly afterwards.

Payment cards

Our company does not keep data about the payment cards you use to pay with us (unless it is explicitly stored, see the next paragraph below). Only the secure payment gateway WooPayments and the relevant banking institutions have data about your payment cards. When you pay by payment card from your computer, communication with the payment gateway server is done via an iframe (i.e. the payment gateway page is displayed directly on our website without the need for further redirection).

If you have stored your payment card to speed up your future purchases on our online shop, we only keep basic information such as the first and last few digits of your payment card. To delete this data, visit your user profile settings and then simply delete the payment card data (Account Settings > Payment Cards > Delete).

Commercial communication

In case we send commercial communication (e.g. via e-mail or text message) or if we use telemarketing, we may use a third party to distribute the messages or make phone calls. Such third party is bound by the obligation of confidentiality and is not allowed to use your personal data for any other purpose.

Reviews of products or services via Heureka.sk

When we send purchase evaluation surveys, we may provide your data, including your email address and information about the purchased goods or services, to Heureka Group a.s., the operator of the Heureka.sk portal.

Claims

To handle your claim effectively and efficiently, the service centre may require additional information regarding the defect, its manifestations, or other relevant information. In this regard, we may provide the service centre handling the defective product with the details you have submitted on the complaint form, including your name, address, telephone number, and email address.

What Is the Period for Processing Your Personal Data?

We shall process your personal data for the entire duration of the contractual relationship between you and us.

In case your personal data processing is based on consent, your personal data shall be, in general, processed for 7 years or until such consent is withdrawn.

In case you subscribe to commercial communication, your personal data shall be processed for 7 years or until you express your disapproval via email.

Please note that the personal data necessary for the due rendering of services or for the fulfillment of all our duties, ensuing either from the contract between us or from generally binding legal regulations have to be processed regardless of whether you granted your consent for the period set out in the relevant legal regulations and in compliance therewith (e.g. tax documents must be processed for at least 10 years).

The data obtained through the user account or in a similar way are processed for the period of using our services and then usually for 5 years after cancellation. Basic identification data and the information why the user account was canceled or information which is a part of operational advance deposits are usually stored for the relevant period.

Cookies: After 30 days, we delete cookies that track user behavior, but older data remains available in an anonymised form in Google Analytics.

Personal Data Security

Your personal data is safe with us. We have adopted adequate technical and organisational measures in order to prevent unauthorised access and misuse of your personal data.

At Feketeleves we are concerned about the protection of your personal data. Therefore we regularly check and improve our security. All communication between your device and our web servers is encrypted. Logins are hashed and your data is only stored on servers in secure data centers with limited, carefully controlled and audited access.

Password Security

We do not have your passwords saved to our system or any database.

Personal Data of Persons Younger Than 18 Years of Age

Our online store is not intended for persons under 18 years of age.

What Are Your Rights Related to Personal Data Protection?

In relation to your personal data, you have in particular the right to withdraw your consent to the processing of your personal data at any time, the right to correct or supplement your personal data, the right to request restriction of processing, the right to raise an objection to or a complaint of the processing of your personal data, the right to access your personal data, the right to request the transfer of your personal data, the right to be informed of a breach of security of your personal data and, under certain conditions, the right to the deletion of certain personal data we process about you (“the right to be forgotten”).

Correction

If you believe that the personal data we process about you is incorrect, you can contact us through this contact form. However, for the sake of expediting the correction of your personal data and your convenience, we recommend that you edit your personal data in your user profile personally.

Access

You can ask us to send you an overview of your personal data.

You also have the right to access the following information concerning your personal data:

What are the purposes of processing your personal information
What are the categories of the affected personal data
Who is the recipient of your personal data, besides you
What is the planned period of storage of your personal data
Whether you have the right to claim the correction or deletion, restriction of personal data processing or to raise an objection to such processing
Information on the source of the personal data in case we did not obtain it from you

Deletion

You may also request that we delete your data (however, this will not affect data on documents that we are required by law to keep, such as invoices or credit notes). If we need your personal data to establish, exercise, or defend our legal claims, your request may be refused (for example, if we have an outstanding claim against you or if there is an ongoing complaint procedure).

Please note that payment card information is not stored by us when payment is made without saving the payment card, but by the payment gateway provider (a third party). Therefore, we cannot delete this data and you need to contact the payment gateway provider through which you made the payment. Only basic information about the payment card is stored in our company if you choose to save your payment card with us.

Apart from the cases mentioned above, you have the right to request deletion in the following cases:

The personal data is not needed for the purposes for which it was being processed
You have withdrawn your consent under which the data was processed and there is no further legal grounds for being processed
You have objected to the processing of personal data and you believe that after assessing your objection, it will become clear that your interest in the particular situation prevails over ours
The personal data has been processed unlawfully
The deletion obligation is stipulated by a special legal regulation
The personal data concerns a person under 18

Raising an Objection

Certain personal data is processed on the grounds of our legitimate interest (see section “Legal Grounds for Processing of Personal Data”). In the case that you have concrete reasons, you are entitled to raise an objection to the processing of this personal data. The objection can be raised through the contact form.

Restriction of Processing

If (a) you dispute the accuracy of your personal data, (b) your personal data is being processed unlawfully, (c) we no longer need your personal data for processing purposes, but you need it for establishing, exercising, or defending legal claims, or (d) you have objected to processing pursuant to the preceding point, you have the right to request that we restrict the processing of your personal data.

In such a case, we may only process your personal data with your consent (except for storing or backing up the relevant personal data).

Lodging a Complaint

If you believe that we are processing your personal data unlawfully, you also have the right to lodge a complaint with the relevant supervisory authority. The lead supervisory authority responsible for personal data processing matters for Uncle Industries, s.r.o. is the Office for Personal Data Protection of the Slovak Republic. However, we would appreciate it if you first address any issues with us directly. You can always contact us email.

The Privacy & Cookie Policy, including all its parts, is valid and effective from 01-DEC-2024.

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